※Please confirm the option information such asthe color and quantity of the product before purchase. Once the payment issuccessful, the default is to agree to the return policy.
In general, after we receive the returned product, it takes about three weeksto send a refund to the customer.
1. Cancellation of application instructions before delivery
When the order status is ‘Payment Successful’, the customer can apply forcancellation/refund to the customer service. After the customer service centerconfirms, the customer can be notified again whether the order can becancelled/refunded.
*Cannot cancel order if the order status is "Product preparation"
2. Delivery and return exchange application instructions
For products that meet the return conditions, please be sure to contact thecustomer service within 14 days of receipt and provide relevant information, wewill confirm the processing as soon as possible.
Customers who have received the return notification will be returned within 3days of receiving the notice and will not be processed after the deadline.
3. Bad and wrong goods
1) When the customer requests a return or refund, the delivery department canonly process the refund after signing the receipt, and the return shipping costwill be borne by this website.
2) When the customer requests to re-deliver the original product, theround-trip shipping fee will be borne by this website.
*For the any exchange due to the productsproblem or quality, please request in 30 days of receipt. Otherwise, theexchange process will not be exceeded.
4. Return application for personal reasons
1) When returning and refunding for personalreasons, the delivery department can only process the refund after signing thereceipt, and the return shipping cost must be borne by the customer.
2) When it is required to change to othergoods for personal reasons, the return shipping costs shall be borne by thecustomer.
3) The following circumstances do not supportthe return and exchange application:
1. Goods that are more than 14 days from thedate of receipt.
2. Goods that affect secondary sales due toopening or damage.
3. Discounted merchandise and merchandisepurchased with points.
4. Return the goods without prior applicationfor return.
5. The official website has listed the goodsthat cannot be exchanged and returned.
